|| Tops Length
|| Skirt Length
For transportation needs, the clothes that you’ve received may have a fold phenomenon. Please don’t worry, this fold situation will disappear after the first time you clear or ironing.
Pictures are only samples for reference. Due to limitations in photography and the inevitable differences in monitor settings, the colors shown in the photograph may not correspond 100% to those in the items themselves.
Our product with Asian size,not US/Euro size,we suggest you to choose 1~2 bigger size when placing orders.If you are not sure of your size,please let us know your height and weight.So we can advise you to choose the suitable size.All of the size are 1-3cm data error allowed.Thanks!
* Payment is expected to be received within 3 days of auctions close.
* Escrow/ Alipay is our preferable payment method, we also accept different payments by T/T, Western union and others as below.
* All of our offers are backed by 100% satisfaction guarantee, if for any reason you are not satisfied, you can return the item to us in it’s original condition for a refund or an exchange. Before mailing us back the item, please contact us for the detailed return&exchange instruction. We will return all your money except the shipping and handling fees after we receive your return items.
* We will provide positive feedback once payment is received. To foster a healthy Ali community, we hope you will do the same for us. We want you to understand that we value customer service tremendously. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. We are sure that there is always solution and we sure don`t want a bad feedback to be where the transaction ends.
About Our stock:
If you buy the one which is out of stock. we will contact you within 24 hours with some advise. you can adjust your order with our advise. if you do not answer me in 3 days. we will send similar style to you. please understand.
If a style has many colors and sizes. You can mix any you like.
If you want to mix some products, you can give me the code of the product with quantity you need (may make an excel to me will be better). I will give you a discount price (the more you buy the more discounts you will get)
If you buy more than 1000$ every month. You can be my VIP. You will enjoy many special services in my shop!
30cm x 20cm x 5cm (11.81in x 7.87in x 1.97in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Living Expressions (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of trinitymalls.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.