Why is the price lower than other sellers?
we have our own factory, the price you get is Factory direct sales,Small profits and quick returns is our business philosophy; Guarantee 1—Completely As Brilliant As Mined Diamond; Guarantee 2—Highest Quality Solid 14k Gold And Will Never Fade Or Tarnish Guarantee 3—Full Refund & Free Return If Not Good Enough Quality KINDLY TIPS A.all the items in our shop are genuine! you can track the certificate and code on the Moissanite diomand office net B. Primary Moissanite diamond is the highest Imitation diamond,It looks reality from I-J color with a litter yellow. C .all the items in our shop is the gold standard process for processing, the absolute guarantee quality,has joined the Consumer Association, you can return them if you don’t like it at all,enjoy a freedom shopping in our shop OUR WARRANT A. Anyone who purchase the primary Moissanite diamond jewelry in my shop can get life-long warranty and Renovation, even return for no reason as long as you don’t want it 14 days after receive, so you can put your heart in your stomach B. We design and produce all the jewelry independently,have an professional production line,The professional master will supervise the process from the design to delivery to promise the quality to achieve our requirements C. As long as you provide the picture,we can produce the item to you accordingly after your confirmation.Also we can produce PT950 platinum, 18K rose gold, 18K gold, 18K platinum and palladium inlaid diamonds in South Africa PD950 or embedded Mo Sangshi jewelry. you can contact us freely if you need an inquire case by case, thank you D. Renovation services free of charge: Renovation is free normally,but the buyer should accept the total postage,a litter charge about USD8 will be caused when the item destroyed by the unproper method for customers About Duties: A.Taxes and duties are not included in the item price or shipping charges. These charges are the buyer`s responsibility. Please check with your country`s customs office to determine what these additional costs will be prior to bidding/buying. B. We will remark as least as we can on the declaration sheet for you to cut the duties for you Our Return Policy: we accept returning in 14 days after you receive the items.In the unlikely event that a return is request, all returns must include all original items undamaged, in re-saleable condition, all original packaging including manuals, warranty forms, etc. Software sales are not refundable. Shipping and handling fees are not refundable. Buyer is responsible for shipping costs incurred shipping products back Communication & Feedback: Please contact us for any question: Click contact US to send us message,we will response within 24 hours Before you leave negative or neutral feedback,please kindly contact us and communicate for any question,we will do our best to provide the best service for you
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.