ASUS ROG Nomad Backpack 17″ Black Laptop Bag Notebook Computer Large Capacity for Men Women
Q:What do you declare to customs?
A:We normally declare as “Mp4 player(gift)” and value $20-$65 each for EMS & Aliexpress Standard Shipping,” phone (gift) “and value $30-$65 each for DHL. in addition, We declare real name and real value for the orders from Belarus,Isreal,Chile,Portugal,South Korea and Greece.(if you have special request about the declaration and value,leave note in the order to inform us)
Q:I need pay for customs duty?
A:You may be charged custom duties and taxes for something purchased online. Buyers are responsible for custom taxes,our saling price does not include any custom taxes.
Q:Will my mobile phone work with a certain mobile carrier or i am traveling to another country and want to make sure your phone works there?
A: http://willmyphonework.net/ can help you find the answer
Q:What is DHL remote area?
A:When your delivery address is too far from main Logistic Centers,extra $35 remote area charged by you.you can check by yourself from the following website to see whether your own address belongs to remote area or not
Q:Phone Box is sealed?
A:We usually open the original sealed box to double test and install google play store and multi-language rom,which not support ota(online upgrading software)if you want the original English rom and sealed box,leave notes when you make orders to remind us,but then you need to install multi-language and google play store by yourself!!)
Q:If price fall down after I make order,is there price protection ?
A:No! the market price changes every day,so we will not refund the price difference
More question please Click Here:FAQ
Notice:We suggest you not restore to factory or root with other version firmware,which may cause date loss or dead of phone,and lose our repair warranty
45cm x 35cm x 10cm (17.72in x 13.78in x 3.94in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Living Expressions (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of trinitymalls.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.