Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrinityMalls.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trinitymalls.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Note:
Mega Cool dress, the quality is excellent, I'm very satisfied
It looks very nice on my girlfriend. Just a little long strips. But it will be fixed
Very beautiful fabric, and beautiful the dress
very nice dress, only a little big for me in the hips.
beautiful dress it came quickly one of my best order on line thanks store
Платье идеально подошло. Как русалка. Очень сексуально
Très bonne qualité et satisfaite je m’attendais pas à aussi bon et beau
The dress is the same as in the picture. On the parameters 91 69 89 ordered L, I thought I would take with a margin. It was necessary to take M, as the store said, because the dress stretches very well. Looks great. I do not attach pictures. It's been 20 days.
Bisty delivery
Стрейчевая,плотная ткань, отлично подойдёт для вечерних тусовок,а также для свадьбы. Заказал первый раз платье для мамы. Мы в восторге, самый лучший и ответственный продавец.
The sizes do not correspond to Russian. On 42 size "S" is large, two sizes are larger. And in the rest everything is fine. Fast delivery, dense fabric. The dress is heavy. With the producer did not have to communicate, everything is very fast, tracked until the receipt.
buenísimo estoy muy contenta con mi vestido es más bonito que en la foto
very cute
Woooowwwwww it's a perfacttttt i love it too much , like a pic
Style-fish, on the bottom of the volumetric shuttlecock. The dress ordered in size S, my parameters 92/65/92 cm. The dress sat well. On similar parameters, you can even take a smaller size. On height 174 cm length on the palm below the knee. Cloth is dense, it stretches well. The dress does not shine through. Can be worn without bust. There are darts in front. Behind it is fastened to a secret zipper and a hook. The dress sits perfectly on the figure! Delivery took only three weeks to Ukraine.
The dress is very good, elegant and quality. But take a smaller size than yours, it turned out to me big-gave it to my mother, she is happy.