SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrinityMalls.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trinitymalls.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Вернули деньги за платья , оно оказалось прозрачным полностью
Лёгкое платье из вискозы, не просвечивает, на мои 80*66*92 сели идеально хs, качество для своей цены норм, продавец сразу отправил, до Якутии дошла за 3 недели, что очень даже быстро, я довольна)))
Любимое платье! На жару идеально)
Платье пришло быстро. Качество хорошее. У меня С-М 170см 60 кг 94-72-94
Платье ну очень уж тонкое, все время возникали мысли «не просвечивает ли» В большом городе все же такое не надела бы, вот вариант от дома до пляжа - хорошо.
Красиво и очень мило и не так уж и просвечивает, как многие жалуются. Бежевое белье и будет счастье
Платье клёвое, пришло очень быстро. С одной стороны был чуть длиннее подол, но продавец вернул часть денег. Я советую к покупке.
Всё, отлично размеры подошли, качество хорошее, пришло в Санкт-Петербург достаточно быстро) Спасибо
Piękna sukienka, polecam
Красивое,легкое и очень удобное платье
Брала за 690 со скидкой и монетами. До этого брала за 975₽. Вот за 690 еще норм, т.к ткань просвечивает и торчат внутри нитки. Тем кто себе берет, им может и пофиг, а вот на продажу не очень то хорошо с торчащими нитками. Мои параметры: рост 160, ог87, от65, об 88, на мне размер М.
Nice dress. The fabric is synthetic, but pleasant, shines a little at all-it is better to wear with underwear. Pleasant smell. At 168 length is good, decent. The truth came not to the Mail, but to one of the offices of courier deliveries (ordered to Greece)
Заказ шёл около 3,5 мес, но это все из-за короны! Платье очень красивое, но на российский М надо было заказать L, а то впритык. Платье просвечивает, так что нижнее белье надо подбирать телесного цвета. И, кстати, молнию могли пришить телесного цвета, а не розового! В остальном все хорошо. Продавец продлевал защиту заказа, когда она заканчивалась) так что смело могу его рекомендовать
Очень красивое платье, но просвечивает. Если не хотите, чтобы все видели ваши трусы, носите только с подъюбником