Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrinityMalls.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trinitymalls.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shirt went 2 months. Wear only in autumn or winter, synthetics.
быстрая доставка на рост 177 вес 77 бал xxxL все в норме спасибо продавцу
Se ajusta a la descripción. Tejido agradable. Bien rematado. Talla adecuada. Volveré a comprar.
Was fast, am satisfied.
Спасибо!
Fast Delivery
Good quality, ideal size
These shirts are fantastic! They fit excellent, the fabric is very high quality and comfortable; and the store provided outstanding customer service. I am sure we will come back and purchase more.
Просто офигенные рубашки! Мягкие, красивые, удобные. До Москвы за две недели. Буду ещё покупать.
I don't like the material
Execelente calidad
Am Satisfied
Заказ шёл 20 дней,трек отслеживался до почты.Размер подошёл отлично,доволен, советую.
The store wonderful did two orders, everything is fine, tracking the parcel, the goods are quality, I advise all this seller very attentive, polite.
super produit
Рубашка соответствует описанию и размерам. Продавца советую.
Szybka dostawa.material łagodny i Jestem zadowolony.
Goods received. Thanks for the quality and delivery speed. Thank you very much
Приехало быстро, размер по таблице подошёл идеально, на рост 165 и вес 70 XL подошёл как на меня пошили, материал приятный отправил стираться, позде дополню отзыв с фото
отличное качество. на рост 176 см, вес 95 кг - размер идеально подошёл. буду заказывать ещё. продавца рекомендую.
I recommend this store
ok
Отличная рубашка
bien coupe conforme a mon anatomie .
The quality is excellent. The sleeves are short for 188 height.