We will send out the order within 1-2 business days after confirming the payment.
We ship to worldwide via China postal or international airmail.
1: USA: Normally delivery time is about 15-20 working days.;
2: United Kingdom. Canada. Australia: Normally delivery time is about 25-35 working days, Sometimes may delay one week.
3: Other country: Normally delivery time is about 30-40 working days. Sometimes may delay one more week. Even occasionally take up to 35-45 days(Farther Country). Because Sometimes factors beyond our control, for example adverse weather eg storms, snow can affect delivery times.
We also offer fast shipping method:
If you need Expedite shipment such as: DHL, or EMS an extra fee is required, which usually takes almost 5-8 business days safe to arrive . You should bid first, but not pay, then contact us to send invoice with express Shipping method for you. buyer should contact us first.
About Resolve problem:
if you don’t receive your item in long time(About 40-45 days later). Please first must let us know. We be sure 100% money refund or free exchange or item resend. so you don’t need to issue the dispute.
Friendly feedback rating:
If which item was damaged or lost on shiping way. Please don’t Worried and angry, Please be sure to contact we first. We are very willing to accept everything. and I will do my best to help you to solve the problem by communication. So only by friendly communication,is to resolved the problem a good way. however, some buyers before solve the problem first to our account leave neutral and negative feedback (this kind of behavior is not welcome)
When you receive your items, please do not forget to leave we positive 5 star ratings feedback. This is very important. Thank you very much. We want you to be happy with our product and service. Thanks Each buyer for your patience and understanding, Kind regards!
communication We will respond within 24-48 hours.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.