Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrinityMalls.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trinitymalls.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied with the product. Exceeded my expectations… Loved too. Yet only used a day and the battery is half now. Will see how if take during rest time… General is very nice and beautiful Is a little heavy compared to other watches but nothing to note very during the day to day .. Am thrilled with the purchase. Thank you for this.
Super
28 August ordered and on 11 September already received. Look beautiful and works as described whats app also App easy to install via QR code. Very satisfied
The watch ordered 21.08.2020, in the mail received 11.09. I think the rkomi got to it quickly. Description corresponds, I liked the product. Pairing passed quickly, the menu is clear. I will add a review later, after longer operation.
Goods amazing beautiful, the store without words, sent the product and always thoughtful questions.
Thank you very much for the fast delivery. And for a gift keychain. I liked the clock.
Arrived in perfect condition Perfect
Very fast wysylka recommend.
Thank You, I am very happy.
As in the description, tap prove it
M
Very nice and well packaged, all perfect, I arrive long before and all very well, thank you I recommend
Cute watch only difficult to operate
Excellent product! It works perfectly.
ótimo produto....
All right, the only thing but it's q the Bluetooth can't stand many meters if you pass a parez it already disconnects for the rest, fine
Very nice watch, as described!
The wife is happy, everything works. With delivery there were problems, it came out, no alerts came, sent back. The store said to open a dispute and there will be a refund. The dispute could not be opened as there was still an order on the way. Sent back to the seller, seller didn't inform anything sent again to me, although I did not have them in my plan already. So the watch as it is, but communication with the seller is No.