Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrinityMalls.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trinitymalls.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic set I'm just delighted and it says little) it's my best kit) it's just a bomb) The set includes: dressing gown, shirt, shorts and top) On my parameters 93-73-101 and height 170 I took a set in the size of XL. The village is all excellent) To the shirt and top are attached foam inserts, they can be dressed, and you can not dress) here already as you will be comfortable) The whole set of windows is made with lace) looks this all incomparable) The quality is excellent, everything is sewn perfectly) the seams are even, neat) no sticking threads or other defects) the lace is made well, sewn smoothly) The material is indicated on the tag in Chinese) it seemed to me that it is made of silk) the fabric is flying, soft and smooth) water divorce does not leave) I'm very pleased with this kit) there is a choice of shirt or pajamas, who likes it) for all occasions) he sits just gorgeous) Such a set in our city is much more expensive) what to look at this kit is amazing. Recommend.
I arrive in perfect condition, the size I ordered was the right one anyway I loved it
todo súper bonito, queda genial, lo único que talla pequeño, hay que coger una o dos tallas más de lo que uses normalmente
perfect
Set of pajamas of incredible quality. The order came in a branded zip bag with a tag, did not suffer during transportation. My parameters are 88/69/89, height 165, weight 50 kg, size I ordered XXL, sits perfectly (ordered as a gift) Colors a lot for every taste) Sewn well, sticking thread no Unpleasant smell was absent when unpacking
Set of pajamas with Ali for a cozy sleep. Price 1700 rub. The order came in a branded zip bag with a tag, did not suffer during transportation. My parameters: Height 157 Waist circumference 77 Hip circumference 96 Chest girth 96. Took the size XL sat down suit well. Colors are a lot, and the size range is wide) Sewn well, sticking threads at least. There was no unpleasant smell.