Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrinityMalls.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trinitymalls.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 05/27/2020 and received 07/30/2020 but it was worth the wait. Dress is true to size and the knit is not flimsy at all. I am tempted to order another in a different color. Thank you store.
A good dress, a good cotton jersey is quite thick and dense, stretches. Sewn neatly, threads do not stick out. No smell. At 52 the size of the village is well free. The color and style fully corresponds to the photo and description. Track was tracked all the way. Shipping fast. Delivery to Siberia 1 month. Seller respect. I recommend the product to the shop.4-e dress in this store I buy. My parameters are og-102, ot-80, ob-108, height 173
The idea is good, one bad neck ax
Muy hermoso el 6-5-2021 hice esta compra y ha llegado hoy 19-5-21 a chile súper rápido el envío y el vestido hermoso normalmente en chile uso talla L pedí talla Xl y me quedó hermoso excelentes costuras y buena calidad mil gracias pediré más
Very happy nice as picture.
The dress is super, the quality is excellent, took L to Russian 46-48, about my 93, not tight, but also do not need to kill, I advise the store
El vestido es súper bonito y queda muy bien , la tela es fina , encantada
Dress of good quality, dense. The composition of the fabric is as stated. For a girl, height 165 and weight 55 kg, ordered a size M, turned out to be in the chest large. It was necessary to order s.
It's beautiful
Great! Seller sent even a bigger size (I had wrong ordered).
I'm happy with the purchase .. the dress is good, my size is...
Me encanto pueda que pida mas gracias
Great product and quality recommend
Muy bonito, un poco grueso para verano y largo pero elegante.
Excellent.
Excellent dress, super fast delivery, on my parameters 98-88-102 size L came up perfectly, dress "slim", if you want not fitting, then you can and XL. The fabric is not bad, I think the declared composition corresponds, sewing quality. I put 5 stars boldly.
The dress came quickly, looks original. To Russ. 46 (98-78-100) ideally approached XL on the figure does not tighten anything. Combined in one parcel two orders, but only one order came-a dress, with a second order cheated ((
Очень удачная модель.
PERFETTO
tres belle, qualité, fait comme un gant!
отличный товар
Mas grande de lo habitual, pedir una talla menos, pero excelente calidad
Платье офигенное, ткань очень плотная, к сожалению промазала с размером. на 46-й XL великоват
The dress is excellent, at 50-52 Rus. Size. The village is clearly in shape.
Prigavo dydžių lentelė. Galėjau užsisakyti vienu dydžiu mažesnę. Audinys geras, teks taisyti...