Notice: All sizes take by hand. Measurement will be 1 to 3cm difference by different way.
Delivery Time: 5~20 days
a. We only ship to your confirmed address. Please make sure your shipping address is correct before purchase, P.O. Boxes and military addresses (apo, FPO) cannot be delivered. Customers from Brazil should leave a message to give us the 11-digit custom CPF as you need it.
b. Free shipping worldwide by Airmail or ePacket parcels.
c. About Tax, Customs are beyond our control, we do not guarantee about this and will not bear the Tax fee. You can let we know the right declare price for your parcel.
Return & Refund
a. If we send the wrong style or the wrong color, we could refund you money or reship. Merchandise which is damaged or missing components is not refundable.
b. If you are not 100% satisfied with the quality of your purchase of Vivian’s Bridal, please contact us at the first time, at least in 7 days from the date submitted. We can also accept your return. The courier service freight should be paid by buyer.
c. If goods are damaged in transit, please keep all documentation and packaging and contact us within 7 days of receipt for returns instructions.
a. The picture as a result of the photography condition possibly has the chromatic aberration, if you are not sure about the colors, please contact us before you place the order.
b. If you make the dress tag broken cannot be returned or exchanged
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.