Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrinityMalls.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trinitymalls.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
платье волшебное. продавец все время был на связи. отправил посылку как можно скорее.
El vestido es exactamente como en la descripción , quizás se puede agregar más relleno en la falda, pero está hermoso así, los detalles perfectos, está re lindo, melinda responde siempre , real princesa, precioso , yo solo tengo que achicar las mangas y nada más
E' davvero bellissimo, molto di più come me lo aspettavo
Amazing dress! Full size, photo. Better than I expected! at the same store I ordered a petticoat, a dress with it is more magnificent) the veil in the photo is also with AliExpress. The seller politely communicated throughout the time)) do not be afraid, boldly order! thanks Melinda and the team
ok
Good quality, correct measurement, veil gift. Thank you!!
Wonderful!!! Same as photo. Corresponding measures that I asked. Still came a veil of toast. Very worth investing in this dress. Not taxed.
The Dress is beautiful. Quality material, fits the size I was recommended. The store was really patient as I needed som help with the size and delivery.
ok
Realmente Hermosooooo quede fascinada, luego me lo probaré y subire fotos, la vendedora muy buena disposición y amable
It's really beautiful, I had tried a lot of dresses and I found this one and I was afraid to ask. But it's beautiful. Thank you very much.
Is perfect and is 5 * super helpful and optimal communication. Recommend 100%
Looks great, like on the picture.
beautiful
El vestido es exactamente igual a la foto. Tenía dudas de la talla, pero el vendedor fue muy amable tanto aconsejandome como enviando los datos de seguimiento. Llego en pocas semanas y debo decir que puesto es... super!!!! Muy pomposo, no es necesario cancán por debajo. Sin duda un excelente traje de novia que parece mucho mas caro!
Otrzymałam swoją sukienkę, w gratisie rowniez welon :) Czas dostawy - 2,5 tygodnia .Jedynie co muszę w niej poprawić to długość . Po za tym Jest przepiękna, a jak na takie pieniądze to sukienka prawie jak za darmo . Bardzo dziękuję również za wspaniały kontakt z. My friend doradził mi po wymiarach w jakim rozmiarze dobrać suknie,na moję życzenie został podwyższony tył sukni :) Podsyłam zdjęcia :
ok
CsodaSzép❤❤❤
Es ist mega wunderschön!
Dress is przepiękna, contact store wzorowy. Recommend :)
I am very glad. Dress very quickly was delivered. Consistent with the description, plus veil
This dress is definitely a great buy! For the price you pay, this could easily retail at bridal shops for $500+. The shoulder straps are a bit loose, and will have to be tailored, but not a defect at all. Each body size is different, and I'm okay with getting it tightened. If you're looking for something elegant yet affordable, this dress is for you.
My daughter love the dress
Waouuuuuuuh it is the great quality and very happy of the dress well done I recommend I thank you with all my heart go ahead the store very nice he answers all questions fast delivery thank you very much
beautifuuuuuuul ... i would give the shop 100 stars if i could.